Going to hospital

You can avoid any unexpected out-of-pocket expenses by understanding what you’re covered for before you go into hospital.

• Check your level of cover - Log into your Member Service Centre or contact us and we’ll check your level of cover.
• Do you have a co-payment?  Members on some covers opt to pay daily co-payments in return for lower premiums. Daily co-payments are either $70 or $100 for each day you are in hospital (including single days for day surgeries). The maximum you pay is six days per calendar year for one person or 12 days per calendar year for a family. Your product may also have an excess of $500 or $750, so when you go into hospital you pay the first $500 or $750 of charges raised by the hospital. This excess is per person up to a maximum of $1,000/$1,500 per family membership per calendar year. Find out if you have a daily co-payment or excess by checking your last CBHS cover statement or log into your Member Service Centre.
• Waiting periods and pre-existing conditions - Waiting periods and pre-existing conditions can impact benefits, so it’s important that you check them both. Find out more here or call us and we’ll check for you.
• Understand the difference between private and public - If you have hospital cover with CBHS, you can choose to receive treatment in a public or private hospital. Benefits vary depending on your choice of hospital, your level of cover and other factors, such as agreement versus non agreement hospitals.

Agreement Private hospital - CBHS holds agreements with an extensive range of Australian private hospitals and day surgeries. These agreements ensure hospital fees (including bed fees, theatre and labour ward fees, intensive and coronary care fees) are covered when admitted as a patient to hospital. This is subject to your level of cover. Members who choose a non-agreement hospital may incur out-of-pocket expenses for hospital-related services irrespective of their level of cover.

Public hospital - All CBHS Hospital covers provide benefits for certain treatments with your choice of doctor in a public hospital. No benefits are payable if the service or treatment is an exclusion.

Important note: 

Members should be aware that it is possible you will be placed on a public hospital waiting list even if you are admitted as a private patient in a public hospital.

• Check for specialty and restricted services - specialty services can have benefit restrictions depending on your level of cover, so you might want to clarify with your doctor or hospital about any specialty services you’ll be receiving.

Contact us if you have any questions about whether your service or product will be covered. You can also log into the Member Service Centre to find out if you’re covered for restricted services. Depending on your cover, you may need to pay out-of-pocket expenses for restricted services.

You can ask your GP to refer you to a specialist who participates in the scheme, or give you a list of specialists who might be willing to participate. Ask your GP for an open referral so you can choose from a list of specialists, that way you’re not locked into seeing one person.

There are several things you need to ask your specialist before you start treatment. Ask him or her to explain your condition in plain language and outline the different treatment options. Ask them to explain the risks and benefits of each option. Make sure they tell you about all the medical professionals who will participate in your treatment so you understand the costs that might apply.

If medical devices and human tissue products are involved, check with your doctor about any out-of-pocket expenses. You will be covered up to at least the minimum benefit in the Prescribed List of Medical Devices and Human Tissue Products under the Government's Private Health Insurance legislation. You may want to discuss other issues such as recovery and continuing current medications while in treatment, and to also have the doctor provide you with a medical certificate for leave from work.

Please note that whether a doctor participates in the Access Gap Cover scheme or not is completely at his or her discretion. Doctors can choose to participate in the scheme on a patient-by-patient basis, so the fact that the doctor has participated in the scheme before doesn't guarantee that he or she will do so again.

Once your specialist has determined that a hospital stay is necessary, they will nominate the hospital they prefer to work with. This is at their discretion. Sometimes they’ll give you a choice of two or three hospitals, so once you know the names of the hospital, check if they have an agreement with CBHS by using this search tool.

If the hospital has an agreement with us, you will be covered according to your hospital coverage level. This might include accommodation, theatre and labour ward, intensive care and coronary care.

If your specialist has chosen a hospital that doesn’t have an agreement with us, you will be covered up to pre-set limits - set by the government – which may mean you incur large out-of-pocket costs.

Clarify what types of services or treatment you will receive. This makes it easier to check if your services are subject to restrictions or exclusions, and if you need to pay any out-of-pocket costs.

You’ll be considered an admitted patient if you receive chemotherapy daily, so long as your hospital has an agreement with CBHS and admits you as a day patient. Similarly, you might be able to obtain benefits from your hospital cover if you receive home nursing from the hospital after discharge.

Before you go into hospital, get a written quote from all the specialists and medical professionals who will be involved in your treatment. This may include your anaesthetist, surgeon, radiologist and pathologist. An itemised quote is known as informed financial consent, and you are legally entitled to request it.

The two items you’ll be claiming for are your hospital fees and your doctor and specialist bills.

Your hospital will bill us for any hospital fees. If you’re required to pay any part of your admission, you pay this fee directly to the hospital. Ask the hospital about their procedure for payment.

If your doctors and specialists participate in the Access Gap Cover (AGC) scheme, they should bill us. If you receive a bill from an Access Gap doctor, forward it to us for payment, not Medicare. We’ll process it and forward it to Medicare on your behalf. We will be unable to reimburse you the AGC benefits if you pay the accounts yourself.

If your doctors and specialist don’t participate in the AGC scheme, take the bill to Medicare and complete a two-way form to submit the claim. Medicare will process the claim and we can then provide you with your benefits.